General > Accessibility. To turn SAP off, use your TV's remote to go into the Menu, and then go to Audio Settings and change that back to … Well, you can’t shut this off, unless you have set up the following first. Say “Voice guide off“, or “Turn off Voice guide.” I have created a list of hundreds of Bixby, Alexa and Google Home voice commands for Samsung TV that you can use to control your TV by using your voice. Closed captioning is only available on Vizio TVs that have a built-in tuner. You probably turned on your TV's Secondary Audio Program (SAP) setting, and many shows do include an audio track for the visually impaired. Usually the feature can be found in your TV's Settings menu, under Accessibility. Do you hear the audio narration all the time on this channel? A Disney Plus subscription. If you cannot access this feature through the Accessibility section, then you may find it off the first menu. Customer: Can't see any light on tv … Audio Description is a setting on your TV. 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